Frequently Asked Questions

 

"What can I expect from the artwork I receive?"

Each piece begins as an original painting, so slight variations in colour, texture, and finish are part of what makes it unique.

For prints and cards, colours may appear slightly different depending on your screen settings, but we always aim to represent the artwork as accurately as possible.

All artwork listings include detailed dimensions to help you visualise the size. If you're unsure about the size, try measuring the space on your wall or using masking tape to map it out.

If you’d like information about a piece of artwork or advice on choosing something for your home or as a gift, feel free to get in touch.  I’m always happy to help. 

 

"What is a giclée print?"

Giclée (pronounced zhee-clay) is a high-quality fine art printing process that captures the colour and detail of the original painting.

We want you to enjoy your artwork for a long time to come and these prints are produced on premium paper using archival inks, meaning they are designed to last and retain their colour over time.

 

"Do your artworks come framed?"

Unless stated otherwise, artworks and prints are sold unframed.

This gives you the freedom to choose a frame that suits your space and style.

 

"Do original artworks come with a certificate?"

Original paintings include a Certificate of Authenticity, confirming the artwork’s provenance.   

 

"How long will delivery take?"

We offer free UK delivery on all orders.

• Orders are usually dispatched within a few working days 

• Typical delivery time is 5–7 working days 

• All orders are sent using a tracked and insured service 

If you need something sooner, feel free to get in touch before ordering.

 

"Do you ship internationally?"

Yes. International shipping is available on request. Costs vary depending on location and insurance.  Please get in touch before ordering for a quote and delivery timescale.

 

"How will my artwork be packaged"

Every order is handled with care from the studio. All artwork is carefully packaged to ensure it arrives safely.

• Prints and cards under A4 size are sent flat or in protective packaging 

• Prints sized A3 or above may be sent rolled securely in a tube

• Original paintings are securely wrapped and boxed 

 

"Can I return my artwork"

Yes. We offer a 14-day returns policy.

• Please contact us before returning an order, so we can give return instructions

• You have 14 days from receiving your order to return it

• Items must be returned in original condition and packaging 

• Return postage is the buyer’s responsibility (unless the item is damaged or incorrect) 

To arrange a return, please email before sending anything back.

 

"What if my order arrives damaged?"

We take great care in packaging, but if your order arrives damaged:

• Please email within 48 hours of delivery 

• Include photos of the item and packaging 

We’ll work with you to resolve the issue as quickly as possible.

 

"Are your cards and prints suitable for gifts?"

Absolutely. Many customers purchase prints and card sets as gifts.

If you're sending directly to someone, you can leave a note at checkout or email us and we’ll ensure no pricing is included.

 

"Do you take commissions?"

Occasionally, yes.

If you’re interested in a commissioned piece, please get in touch with a brief outline of what you’re looking for, and I’ll let you know current availability and prices.

 

"Will you be releasing more designs?"

Yes.  New paintings, prints, and seasonal pieces are added throughout the year.

To be the first to hear about new releases, special offers and news from the studio you can join the mailing list by clicking here or follow me on Instagram.