Delivery & Shipping Info

Thank you for choosing to bring one of my artworks into your home! I take great care to package each piece thoroughly so it travels safely, whether it’s an original painting, a limited-edition print, or a custom-made design.

• Shipping Costs
  Free shipping within the UK.
  International orders include an additional shipping cost, calculated at checkout.

• Dispatch Timing for UK orders
  I aim to send out orders within the timeframe stated on each listing or invoice - usually 5-7 working days. As each piece may be unique or custom-printed, dispatch times can vary — but I’ll always do my best to get your order to you as soon as possible.

• International Orders
  International shipping is available on request, as this will vary according to insurance and import taxes for each country.  Please contact us for a delivery quote and timescales.  

• Packaging & Handling
  Every artwork is carefully wrapped and protected to survive transit intact. Larger pieces may be shipped in reinforced tubes or rigid boards — depending on size and media.

• Shipping & Tracking
  Once your piece is on its way, I’ll provide any relevant tracking information (if available). Delivery time will depend on your location and the postal or courier service.

• Damaged on Arrival?
  If your artwork arrives damaged, please email me within 48 hours with photos of both the package and its contents. I’ll guide you through the next steps — often this involves helping you file a claim with the carrier to resolve the issue.

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Returns, Refunds & Order Changes

We have a 14 day return and refund policy:

• 14 days for refund/return
  Returns must be sent within 14 days of delivery, via tracked delivery. To be eligible for a return, returns must be in original condition and packaging or packaged securely according to agreed instructions. Return shipping costs are the Buyers responsibility (unless the artwork is damaged or incorrectly sent by us) and must be sent via a tracked and insured service. Returned artwork remains your responsibility until it is received by the us. Refunds will be issued on safe arrival and good condition of the artwork. Commissioned or personalised artworks are non-refundable and cannot be returned.

• Before You Buy — Please Double-Check
  Please make sure you’ve entered your address correctly, selected the right size, chosen the correct colours or customisation options, etc., before you confirm your purchase. If in doubt — just ask! I’m always happy to help clarify any details.

• Lost or Stolen Packages
  After I’ve shipped your artwork, responsibility passes to the courier. I’m unable to offer replacements or refunds for parcels marked as delivered — lost or delayed — by the carrier. However, I’ll always help you if you need to file a claim or track down a missing package.

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Any Questions?

If you’re unsure about anything — whether it’s about sizing, custom commissions, shipping, or just which piece might suit your space — don’t hesitate to get in touch. I welcome your questions, and I’m happy to help before you hit “Buy”.